frequently asked questions
how do i care for my earrings?
Polymer clay is a plastic based material, that means they are strong, but can still be broken if you don’t treat them with respect and care. We recommend storing them by either hanging or lying flat in a cool, dry space. You can use a soft cloth to clean the clay pieces.
what are your shipping policies?
At the moment we ship everywhere in the United States, and a few international countries (listed below). Please allow 5-7 business days for us to ship your order. We ship USPS first class & priority mail, make sure when you check out that you’re choosing the one you want! Shipping costs are not included in the price of the items.
(International shipping: United Kingdom, Russia, Netherlands, Mexico, Ireland, India, Germany, France, China, Canada, Australia. If your country isn’t listed and you’d like to order please send us an email and we can get you added!)
do you offer exchanges or returns?
We don’t offer returns or exchanges at this time, but we will do our best to help you if anything goes wrong! If there is an issue with your order when you receive it please contact us at hello@thewatermarkdesign.com with your order number and we will help you the best we can!
do you take custom orders?
YES! We have a specific listing under our “Earring Collections” tab where you can pick the style and color of your new pair of earrings! We only do a certain number of custom order a month, so if you have something specific in mind feel free to shoot us an email and we can work something out!
are your products allergen free?
YES! All of our earrings are made with stainless steel posts & backs. All our gold components (jump rings, fishhooks, necklace chains, clasps,& rings) are gold filled or gold plated to prevent tarnishing. All silver components are stainless steel (fishhooks, necklace chains, clasps). our rings are sterling silver.
are your materials really eco-friendly?
YES! As a company we aim to be as eco-friendly as possible! our business cards and backing cards are all made of recycled paper and are recyclable. Our shipping materials are from EcoEnclose, everything marked with a recycle stamp can be reused and/or recycled. For more information don’t hesitate to ask!